Fraud Policy
How we keep payments safe, and how to keep yourself safe.
Draft, pending legal review
The short version
- We will never ask for your PIN. Not by phone, SMS, WhatsApp or email. Anyone who does is not CreaSol Pay.
- Only approve what you started. If a payment prompt appears that you didn't start, cancel it.
- Tell us fast. The sooner we hear about something suspicious, the more we can do.
How we protect you
Every payment is approved by you, on your own phone, inside your own wallet. We check the details you enter before you pay, watch for unusual activity, and limit how often a number can be charged.
How to protect yourself
- Approve a prompt only when the amount and the company match what you're paying for.
- Never share your wallet PIN or one-time codes, even with someone who says they work for us.
- Pay only through our website or a link from a merchant you trust.
If something looks wrong
Contact support straight away with the time, the amount and any reference you have. If a payment was made without your permission, also contact your wallet provider.
What we do about fraud
We may pause or refuse payments that look fraudulent, and we work with wallet providers and the authorities to stop it. Using CreaSol Pay for fraud ends your access to the service.