Terms and Conditions
The deal between you and CreaSol Pay, in plain words.
Draft, pending legal review
The short version
- You pay, we deliver. You choose a service, check your details, and approve the payment on your own phone. We pass it to the company you're paying.
- You approve every payment. Nothing leaves your wallet until you approve it with your own PIN or code.
- Check before you pay. Airtime, tokens and bills go to the number, meter or account you enter. We check its format, but only you know it's the right one.
- If it fails, you get it back. If you paid and the company couldn't deliver, we refund you through the wallet you paid with.
Who we are
CreaSol Pay is a payment service run by Creasol Investments in Zimbabwe. It lets you buy airtime and bundles and pay bills to the companies listed on our site, using your mobile wallet.
Using CreaSol Pay
You must be the owner of the wallet you pay with, or have the owner's permission. Use CreaSol Pay only for lawful payments, for yourself or for people you're paying on behalf of.
Prices and fees
Every amount, and any processing fee, is shown before you pay. The total on the screen is what your wallet is asked for. Companies set their own prices for airtime, bundles and bills; we pass those on unchanged.
Your details
The number, meter, account or policy number you enter is sent to the company you're paying so they can credit the right customer. Entering someone else's details by mistake can't always be undone, so please check them carefully.
When things go wrong
If your payment fails, nothing is taken. If it succeeds but the company can't deliver, we refund you; see our Refund Policy. If something looks wrong, contact support with your receipt reference and we'll look into it.
Changes
We may update these terms as CreaSol Pay grows. The version on this page is the one that applies to new payments.