Refund Policy
When you get your money back, and how fast.
Draft, pending legal review
The short version
- Failed payment, nothing taken. If your payment doesn't go through, your wallet isn't charged.
- Paid but not delivered, refunded. If you paid and the company couldn't deliver, we refund the full amount to the wallet you paid with.
- Back the way it came. Refunds go to the same wallet, so you never have to share bank details.
When you'll get a refund
- The company couldn't deliver what you paid for (for example, airtime or a token wasn't issued).
- You were charged more than once for the same payment.
- We made a mistake.
When we can't refund
Airtime, tokens and bill payments delivered to the details you entered can't be reversed by us, even if the details were wrong. Please check them before you pay. If you made a mistake, contact support anyway: we'll ask the company whether they can help.
How long it takes
Most refunds reach your wallet within minutes. Some wallet providers take longer; you'll get a confirmation from your wallet when it arrives.
How to ask
Contact support with your receipt reference and what went wrong. We'll tell you what happens next.