Privacy Policy
What we collect, why, and what we will never do with it.
Draft, pending legal review
The short version
- We collect only what a payment needs. The details you type, the amount, and the result of the payment.
- We never see your PIN. You approve every payment on your own phone, inside your wallet.
- We never sell your data. Not to advertisers, not to anyone.
- You can ask. Ask us what we hold about you, and to correct it.
What we collect
- Payment details: the service you chose, the number, meter or account you entered, the amount, and the wallet you paid with.
- Contact details, if you give them: an email address for your receipt.
- Technical details: basic information about your device and visit, used to keep the service secure and working.
Why we use it
To make the payment, deliver what you paid for, send your receipt, handle refunds and support requests, prevent fraud, and meet our legal obligations.
Who we share it with
Only the parties a payment needs: your wallet provider (EcoCash, OneMoney, InnBucks or O'mari), the company you're paying, and the service providers who help us run CreaSol Pay securely. We share only what each one needs.
How long we keep it
Payment records are kept for as long as the law requires for financial records. Everything else is deleted when it's no longer needed.
Keeping it safe
Payments travel over encrypted connections, and access to customer data is limited to the people who need it to help you.
Your choices
Contact support to ask what we hold about you, to correct it, or to ask a question about this policy.